Refund policy

F.I.L BEV & CO. Last updated: July 28, 2026

Thank you for shopping with F.I.L Bev & Co. Please read this policy carefully before placing an order.

All Sales Are Final

Due to the nature of our products (including consumable food and beverage items such as coffee beans/ground coffee, loose leaf tea, and personal care items such as face masks), all sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or "no longer wanted" items.

Damaged, Defective, or Incorrect Items

While all sales are final, we want you to be happy with what you receive. If your order arrives damaged, defective, or incorrect (i.e., not what you ordered), please contact us within 48 hours of delivery at bobateaandli@gmail.com with:

Your order number
A clear photo or video of the item(s) received
A description of the issue

We will review each case individually and, where appropriate, offer a replacement, store credit, or refund at our discretion.

Order Cancellations

Because we begin preparing and processing orders quickly, cancellation requests can only be accommodated before an order has shipped or been prepared. To request a cancellation, email bobateaandli@gmail.com as soon as possible with your order number. Once an order has shipped or entered preparation, it can no longer be cancelled.

Refunds

If a refund is approved (for example, due to a damaged, defective, or incorrect item, or an eligible cancellation), it will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer, once it has been processed on our end.

Shipping Issues

We are not responsible for delays, loss, or damage caused by the shipping carrier once a package has left our hands, but we're happy to help you file a claim. If your order shows as delivered but you haven't received it, or it is delayed beyond the expected delivery window, please contact us at bobateaandli@gmail.com and we'll do our best to assist.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Perishable & Consumable Products

Some of our products (coffee, tea) are consumable goods. For food safety and quality reasons, we cannot accept returns of opened, used, or consumed items unless the product was defective or damaged upon arrival.

Questions & Support

For any questions, concerns, help with your order, cancellations, or refund requests, please reach out to us:

Email: bobateaandli@gmail.com

We aim to respond within 1–2 business days.

This policy may be updated from time to time. Any changes will be posted on this page with a revised "Last updated" date.