Cancellation policy

F.I.L BEV & CO. Last updated: July 28, 2026

We offer more than one way to purchase our products. This policy explains how each purchase option works, and how to make changes or cancel.

Purchase Options Available

At checkout, you may choose from:

One-Time Purchase — a single order, charged once, with no recurring charges.
Subscription (Recurring Delivery) — your selected product is delivered on a repeating schedule (e.g. every X weeks/months), and your payment method is charged automatically at the start of each cycle, until you pause or cancel.
eGift Card — a digital gift card delivered by email, purchased as a one-time transaction.

Please double-check which option you've selected before completing checkout, as cancellation terms differ between each.

One-Time Purchases

One-time purchases are a single transaction — there is no recurring charge and nothing to cancel going forward.

Order cancellation: If you need to cancel a one-time order after placing it, you may do so only before the order has shipped or entered preparation. To request a cancellation, email us at bobateaandli@gmail.com with your order number as soon as possible. Once an order has shipped or preparation has begun, it can no longer be cancelled.

Refunds: As with all our orders, one-time purchases are final once processed, except in cases of damaged, defective, or incorrect items. See our Return & Refund Policy for full details.

eGift Cards

eGift Cards are delivered electronically (typically by email) to the recipient you specify at checkout, rather than shipped physically.

Cancellation: Because eGift Cards are delivered digitally and often instantly, cancellation requests can only be accommodated before the card has been sent/delivered. Once an eGift Card has been emailed to the recipient, the order cannot be cancelled. To request a cancellation before delivery, email us immediately at bobateaandli@gmail.com with your order number.

Refunds: eGift Cards are non-refundable once delivered and cannot be exchanged for cash, except where required by law.

Incorrect recipient email: Please double-check the recipient's email address before completing your purchase. We are not responsible for eGift Cards sent to an incorrect email address provided at checkout, though we're happy to help where we can — contact us as soon as possible if you notice an error.

Expiry: eGift Cards do not expire, unless otherwise required by applicable law.

Subscriptions (Recurring Delivery)

When you choose a subscription instead of a one-time purchase:

Your payment method will be charged automatically at the start of each billing cycle, based on the frequency you selected.
Your order will be automatically prepared and shipped (or made available for pickup) each cycle, using the same product, quantity, and shipping/pickup method as your original order, unless you make changes.
Your subscription will continue to renew automatically each cycle until you cancel, pause, or modify it.

Managing Your Subscription

You can update your delivery frequency, shipping address, payment method, or pause/skip an upcoming order at any time, through the subscription management link sent in your confirmation email, or by emailing us directly.

Cancelling a Subscription

You may cancel your subscription at any time by:

Using the subscription management link in your order confirmation or account, or
Emailing us at bobateaandli@gmail.com with your name and order details.

Cancellation deadline: To avoid being charged for an upcoming cycle, cancellations must be requested at least 48 hours before your next scheduled billing date. Requests received after this window may result in that cycle's order still being processed and charged, in which case our standard Return & Refund Policy applies.

Skipping or Pausing a Delivery

If you'd like a break without fully cancelling, you can skip or pause an upcoming delivery instead. Skip/pause requests must also be made at least 48 hours before the next billing date to take effect for that cycle.

Refunds on Subscription Charges

Subscription charges are final once a cycle has been processed, except for damaged, defective, or incorrect items (see our Return & Refund Policy). If you're charged after submitting a valid, on-time cancellation or pause request, contact us immediately at bobateaandli@gmail.com and we will refund that charge.

Price Changes

If the price of a subscribed product changes, we will notify you by email before your next billing cycle. Continuing your subscription after that notice means you accept the new price; you're welcome to cancel beforehand if you'd prefer not to continue.

Failed Payments

If a scheduled payment fails (e.g. an expired card), we'll attempt to notify you by email so you can update your payment details. Your subscription may be automatically paused or cancelled if payment continues to fail after a reasonable number of attempts.

Switching Between Purchase Options

If you'd like to switch an existing subscription to a one-time purchase (or vice versa) going forward, contact us at bobateaandli@gmail.com and we'll help you make the change before your next order is processed.

Questions?

For help managing, pausing, cancelling, or switching your purchase option, contact us at:

📧 Email: bobateaandli@gmail.com