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Shipping policy
F.I.L BEV & CO. Last updated: July 28, 2026
Thank you for shopping with F.I.L Bev & Co! Please review the details below to know what to expect once your order is placed.
Where We Ship
We currently ship to addresses within Canada and the United States. If you're unsure whether we can ship to your location, email us at bobateaandli@gmail.com before placing your order.
Local Pickup
Local pickup is available for customers in our area. If you select local pickup at checkout, we'll contact you with pickup location, date, and time details. Please bring a copy of your order confirmation (digital or printed) when picking up.
Processing Time
Processing times vary by product and season. Some items (such as freshly made or made-to-order goods) may take longer to prepare than ready-to-ship items like packaged coffee, tea, or gift cards. As a small business, our processing time can also be affected by order volume, seasonal demand, and product availability.
- We will do our best to get your order prepared and shipped as quickly as possible.
- If your order is expected to take longer than usual (for example, due to high demand or an out-of-stock ingredient), we will notify you by email.
- Processing time is separate from shipping/transit time — once your order ships, transit time is estimated by the carrier.
Shipping Rates & Delivery Estimates
Shipping costs and estimated delivery times are calculated at checkout based on your location and the shipping method selected. Delivery estimates provided by the carrier are not guaranteed and may be affected by weather, customs (for U.S. orders), or carrier delays outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (where available). If you don't receive tracking information within a few days of placing your order, please reach out to us.
U.S. Orders — Customs & Duties
Orders shipped to the United States may be subject to customs processing, import duties, or taxes depending on current cross-border regulations. Any such charges are the responsibility of the customer and are not included in your order total or shipping cost. We are not responsible for delays caused by customs clearance.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at bobateaandli@gmail.com — we'll do our best to correct it if the order hasn't shipped yet.
Lost, Delayed, or Damaged Packages
We are not responsible for packages lost, delayed, or damaged by the shipping carrier once they leave our hands, but we're happy to help you track down your order or file a claim with the carrier. If your package shows as delivered but you haven't received it, or it's significantly delayed, please contact us at bobateaandli@gmail.com and we will assist you.
For damaged or incorrect items received, please refer to our Return & Refund Policy.
Perishable & Consumable Products
Some products (coffee, tea) are best enjoyed fresh. We recommend selecting the fastest shipping option available if freshness is a priority, especially during warmer months.
Questions?
For questions about shipping, order status, or local pickup, contact us at:
📧 Email: bobateaandli@gmail.com
This policy may be updated from time to time to reflect changes in our shipping regions, carriers, or processes. Any changes will be posted here with a revised "Last updated" date.
